With Klarna you pay nothing before you receive the product. The invoice will only be sent when your order is shipped. You can pay when it suits you best, within the payment period of 14 days.
If you have any requests or trouble regarding the Klarna payment, then Klarna can help you with this.
For us it is not possible to see the reason for this. We advise you to contact Klarna.
No invoice received
If you opt for payment via Klarna, you will receive the invoice from them after the order has been submitted for dispatch.
If you have already received the order, but the invoice has not yet been received, we advise you to contact Klarna. They can release the invoice so that you can pay it. If you do not do this, you will receive a payment reminder at some point.
Wrong email address specified
Did you enter a wrong e-mail address via the Klarna payment method? We recommend that you wait until the order has been submitted for shipping. After this you can contact Klarna to have this changed.
Not satisfied with the product received
If you are not satisfied with the product received, we would like to ask you to contact our customer service.
Our customer service team will offer you a suitable solution. If it is necessary to adjust the Klarna invoice (date) or cancel it, you can contact Klarna to have this changed.
Received payment reminder
Did you receive a payment reminder with reminder costs, while you never received the original invoice from Klarna? You may not have received the first invoice due to a technical malfunction. The relevant costs are added by Klarna, for us it is not possible to remove them. We advise you to contact Klarna.
Klarna not visible during ordering process
If you have not been able to opt for a payment by Klarna, then the billing and delivery address may not match. For more information we would like to advise you to contact Klarna.